Meta Integrations

WhatsApp Privacy

Last updated: May 20, 2026

This Privacy Policy explains how we collect, use, store, process, and protect your information when you use our WhatsApp Business API solutions, software products, applications, websites, and related services.

Welcome to Swakora Technologies.
At Swakora Technologies, we value your privacy and are committed to protecting your personal information in accordance with applicable data protection and privacy laws.

1. Information We Collect

We may collect and process the following categories of information:

A. Personal Information

  • Full name
  • Email address
  • Phone number
  • Company or business details
  • Billing and payment information

B. WhatsApp Communication Data

  • Message metadata
  • Sender and recipient phone numbers
  • Delivery and read status
  • Customer interaction records
  • Template and campaign information

C. Technical Information

  • IP address
  • Browser type
  • Device information
  • Operating system
  • API usage logs
  • Access timestamps
  • Cookies and tracking information

2. Purpose of Data Collection

We use collected information for the following purposes:

  • Providing WhatsApp Business API services
  • Customer communication management
  • Platform authentication and account management
  • Technical support and troubleshooting
  • Analytics and service improvement
  • Security monitoring and fraud prevention
  • Billing and payment processing
  • Legal and regulatory compliance

We only collect information necessary for legitimate business operations.

3. User Consent

By accessing or using our services, you consent to the collection and processing of information described in this Privacy Policy.

Users utilizing our WhatsApp Business API services are responsible for obtaining appropriate consent from their customers before sending messages or collecting personal information.

4. Data Protection & Security

We implement industry-standard security measures to safeguard user data, including:

  • Secure cloud infrastructure
  • SSL/TLS encrypted communication
  • Access control systems
  • Role-based permissions
  • Firewall and monitoring systems
  • Internal security reviews
  • Secure backup systems

Note: Although we strive to protect all information, no electronic storage or transmission method can guarantee complete security.

5. Data Sharing & Disclosure

We do not sell personal data to third parties.

Information may be shared with:

  • Meta Platforms / WhatsApp
  • Cloud hosting providers
  • Payment gateway providers
  • Technical infrastructure vendors
  • Legal authorities where required by law

Third-party service providers are required to maintain confidentiality and appropriate security standards.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide requested services
  • Meet legal obligations
  • Resolve disputes
  • Maintain security and compliance requirements

Data that is no longer required may be securely deleted or anonymized.

7. International Data Transfers

Your information may be processed or stored in locations outside your country through third-party infrastructure providers or cloud services.

We take reasonable measures to ensure adequate protection of transferred data.

8. User Rights

Depending on applicable laws, users may have rights to:

  • Access personal information
  • Correct inaccurate data
  • Request deletion of data
  • Withdraw consent
  • Request export of personal data
  • Restrict certain data processing activities

Users may contact us for such requests.

9. Cookies & Tracking Technologies

Our platform may use cookies and similar technologies to:

  • Improve user experience
  • Analyze platform traffic
  • Store preferences
  • Enhance security
  • Maintain authenticated sessions

Users may disable cookies through browser settings where applicable.

10. Third-Party Services

Our services may integrate with:

  • WhatsApp Business Platform
  • Meta services
  • Payment providers
  • Analytics providers
  • CRM and ERP systems
  • Cloud infrastructure services

We are not responsible for third-party privacy practices or external websites.

11. WhatsApp Business Policy Compliance

Users of our services must comply with:

  • WhatsApp Business Policy
  • Meta Platform Terms
  • Applicable anti-spam regulations
  • Privacy and data protection laws

Warning: Sending spam, unauthorized marketing, abusive, misleading, or illegal content through our platform is strictly prohibited.

12. Children’s Privacy

Our services are not intended for individuals below the legally permitted age in their jurisdiction.

We do not knowingly collect personal data from children.

13. Data Breach Notification

In the event of a data breach affecting personal information, we may:

  • Investigate the incident
  • Take corrective security actions
  • Notify affected users where legally required
  • Cooperate with relevant authorities

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Updated versions will be published on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related inquiries, contact:

Swakora Technologies
Website: swakora.com
Email: info@swakora.com

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