Terms of Service

1. Services

Swakora Technologies provides technology solutions including but not limited to:

• WhatsApp Business API services
• Communication platforms
• Cloud-based applications
• CRM and ERP integrations
• Business automation solutions
• Custom software development
• AI and conversational platform services

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

2. Eligibility

By using our services, you confirm that:

• You are legally capable of entering into a binding agreement
• You are authorized to act on behalf of your business or organization
• Your use of the platform complies with applicable laws and regulations

3. Account Registration

Certain services may require account registration. You agree to:

• Provide accurate and complete information
• Maintain confidentiality of account credentials
• Be responsible for all activities conducted under your account
• Notify us immediately of unauthorized access or security breaches

We reserve the right to suspend or terminate accounts that contain inaccurate, misleading, or unauthorized information.

4. Acceptable Use Policy

Users agree not to use our platform for:

• Spam or unsolicited communications
• Fraudulent or deceptive activities
• Illegal or unauthorized purposes
• Distribution of malicious software
• Harassment, abuse, or harmful content
• Violations of WhatsApp or Meta policies
• Unauthorized data collection or scraping

Note: Any misuse of the platform may result in immediate suspension or termination of services.

5. WhatsApp Business API Compliance

Users utilizing our WhatsApp Business API services must comply with:

• WhatsApp Business Policy
• Meta Platform Terms
• Applicable telecommunications laws
• Anti-spam regulations
• Data privacy and protection laws

Users are solely responsible for:

• Obtaining customer opt-ins and consent
• Maintaining lawful communication practices
• Ensuring message content compliance

Swakora Technologies shall not be liable for penalties, restrictions, or account actions imposed by Meta or WhatsApp due to user violations.

6. Fees & Payments

Certain services may require payment of fees. By purchasing services, you agree:

• To pay all applicable fees and taxes
• That payments may be processed through third-party payment providers
• That invoices must be paid within the agreed payment terms

Failure to make timely payments may result in service suspension or termination.

7. Intellectual Property

All content, software, branding, logos, designs, source code, and platform materials provided by Swakora Technologies remain the intellectual property of the Company unless otherwise stated. Users may not:

• Copy or reproduce platform materials
• Reverse engineer software
• Resell or sublicense services without authorization
• Use our trademarks without written permission

8. User Data & Privacy

Use of our services is also governed by our Privacy Policy and Cookie Policy.

Users retain ownership of their data; however, users grant us permission to process data as necessary to provide services and maintain platform operations.

We implement reasonable safeguards to protect user information but cannot guarantee absolute security.

9. Third-Party Services

Our platform may integrate with third-party services including:

• Meta / WhatsApp
• Payment gateways
• Cloud hosting providers
• CRM systems
• Analytics providers

We are not responsible for: third-party platform availability, external policies or practices, or service interruptions caused by third parties.

10. Service Availability

While we strive for uninterrupted service availability, we do not guarantee:

• Continuous uptime
• Error-free operations
• Uninterrupted access
• Compatibility with all systems or devices

Scheduled maintenance, updates, or external failures may temporarily affect service availability.

11. Limitation of Liability

To the maximum extent permitted by law, Swakora Technologies shall not be liable for:

• Indirect or consequential damages
• Loss of profits or business opportunities
• Data loss
• Service interruptions
• Third-party actions or platform restrictions

Use of our services is at your own risk.

12. Indemnification

You agree to indemnify and hold harmless Swakora Technologies, its directors, employees, and affiliates from claims, damages, liabilities, or expenses arising from:

• Your misuse of services
• Violation of these Terms
• Violation of laws or third-party rights
• Unauthorized communications sent through the platform

13. Suspension & Termination

We reserve the right to suspend or terminate access to services without prior notice if:

• These Terms are violated
• Illegal or harmful activity is detected
• Required by law or regulatory authorities
• Payment obligations are not fulfilled

Termination does not waive outstanding obligations or liabilities.

14. Changes to Terms

We may update or modify these Terms at any time.

Updated versions will be published on this page with the revised effective date. Continued use of services after updates constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Swakora Technologies operates, without regard to conflict of law principles.

16. Contact Information

For questions regarding these Terms, please contact:

Swakora Technologies
Website: swakora.com
Email: info@swakora.com