This CRM Privacy Policy explains how Swakora Technologies collects, stores, processes, and secures your information when using our Next-Gen CRM Platform, including sales tracking, contact management, lead pipeline automations, and reporting modules.
At Swakora Technologies, we recognize that your client and lead records are highly sensitive. We are dedicated to ensuring maximum transparency, security, and integrity for all database objects managed within our CRM application.
1. CRM Information We Process
We process the following types of information when managing your CRM accounts:
A. Lead and Customer Profiles
- Full names and titles
- Professional email addresses and telephone numbers
- Company designations, sizes, and operational domains
- Lead sources (organic, social, email, referral platforms)
- Sales pipelines status and deal-stage timestamps
B. Communication Logs & Analytics
- Records of sales calls, meeting notes, and email interaction history
- Marketing consent preferences
- Sales conversion rates, customer lifetime values (LTV), and revenue estimates
- Automated workflow triggers and task assignments
C. Account & Access Metrics
- User credential hashes for CRM dashboard logins
- System logs detailing client interactions by your agents
- API keys linked to third-party marketing tool integrations
2. How Your CRM Data is Secured
We employ strict cloud-grade technical safeguards to keep CRM databases private:
- Data Encryption: All database tables are encrypted both in transit (using TLS 1.3) and at rest (using AES-256 standards).
- Role-Based Access Controls (RBAC): Admin users can restrict access levels so that sales reps only view designated lead pipelines.
- Isolated Tenancy: Each company database is logic-partitioned on our servers to prevent cross-account visibility.
- Automated Backups: Real-time replication ensures secure restoration in case of unexpected service interruptions.
3. Data Retention and Deletion
You retain full ownership of your CRM data. Upon account cancellation or deletion request, we will permanently purge all lead, deal, and communication logs within 30 business days, except where legal retention obligations apply.
4. Contact Us
If you have any questions regarding your CRM database privacy or compliance, please reach out to our team:
Email: info@swakora.com
Address: Swakora Technologies, Data Compliance Office
